Help Center
Get answers faster with Scout, or send our support team a message. Veteran Brands helps you discover and connect with veteran-owned businesses.
What can we help you with?
A quick note about purchases and bookings
Veteran Brands helps users discover and connect with veteran-owned businesses. Purchases, bookings, fulfillment, refunds, cancellations, and service delivery are handled directly by each partner business. If your question is about a specific product, experience, service, live event, or partner business, we'll help point you in the right direction.
Browse Help Topics
Select a topic to view answers, or ask Scout for quick help.
Shopping & Discovery
Find veteran-owned products, services, and experiences across VB.
- How do I find businesses near me?
- How do I know a business is veteran-owned?
- Can Scout help me compare options?
Partner Products
Learn how product discovery works on Veteran Brands.
- Can I buy directly on Veteran Brands?
- How do I contact a partner about a product?
- Where do purchases happen?
Experiences & Services
Find veteran-owned experiences and service businesses.
- How do I book an experience?
- How do I request service information?
- Who handles booking or service delivery?
Live Events & Replays
Watch live streams, RSVP to events, and access replays.
- What are live events on VB?
- Do I need an account to watch?
- Can I shop during a live event?
Account, Privacy & Data
Manage your account, saved items, notifications, and privacy.
- How do I create or delete my account?
- How do saved items and RSVPs work?
- How do SMS notifications work?
Offers & Discounts
Learn about special offers from veteran-owned businesses.
- How do I get notified about offers?
- Can I opt out of offer notifications?
- Do businesses see my personal info?
Veterans & Verification
How veteran ownership and member verification works.
- How do partners verify with ID.me?
- Can I verify my veteran status as a member?
- How does shopping here support veterans?
Partner Support
Already a Veteran Brands partner? Log into your Partner Portal and use Scout Pro for the fastest support.
- How do I update my partner profile?
- How do I improve my listings?
- Where do I get help with VB Accelerator?
Frequently Asked Questions
Shopping & Discovery
Partner Products
Experiences & Services
Live Events & Replays
Account, Privacy & Data
Offers & Discounts
Veterans & Verification
Partner Support
Can't find what you're looking for?
Still need help?
Send us a message and our team will follow up.
For product purchases, bookings, refunds, cancellations, fulfillment, or service delivery, the partner business is the best first point of contact. If you're not sure where to go, we can help point you in the right direction.